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  • Senior Director of CRM Operations

    San Luis Obispo, California 93405 United States California Polytechnic State University Jun 14, 2025
    California Polytechnic State University Employer:

    California Polytechnic State University

    About Cal Poly Founded in 1901, California Polytechnic State University (Cal Poly) is one of five comprehensive polytechnic universities in the U.S., with about 21,000 undergraduate and 900 graduate students. Cal Poly maintains a guiding philosophy of “Learn By Doing” that is reflected in the school’s comprehensive curriculum combining technical and professional training with the arts and humanities. When you graduate from Cal Poly, you won’t just know theory, you will be able to think critically and know how to solve real-world problems. Today, Cal Poly is among the most selective public universities in the United States. Under President Armstrong’s leadership, Cal Poly’s national reputation is growing and, according to payscale.com, the return on investment for graduating students is consistently on par with some of the most prestigious universities in California. Visit www.calpoly.edu to learn more. Central to California Cal Poly is located in the beautiful Central Coast of California in the city of San Luis Obispo, about halfway between Los Angeles and San Francisco. This city is nestled in between great wine regions, relaxing beaches, and a small community. Our location gives students access to opportunities for hands-on research in agriculture, wine making, and distinct coastal ecosystems, as well as, close proximity to Southern California and the Bay Area for their tech, industry and the culture hubs. Given California’s status as a world leader in many areas and industries, our students have an opportunity to do work that makes an impact around the globe. Committed to Diversity We recognize and celebrate the value of the different viewpoints, knowledge, cultures and skills that diverse communities bring to the educational experience. Cal Poly is committed to becoming a more diverse, equitable and inclusive environment where everyone has the opportunity to succeed and feel a sense of respect, belonging and personal safety. We’re not just a workplace — we’re a community. Highly Ranked Cal Poly consistently receives high rankings from major publications. For the past 27 years, we have been named the best public, master's-level university in the West by U.S. News & World Report. Forbes also continues to name us the top public masters-level university in California and one of the Top 25 public and private universities in the West.  Benefits/ Perks New Employee Orientation Staff Faculty Associations An array of health plans that include prescription drug coverage FlexCash (in lieu of health/dental) Dental, Vision, and Hearing Insurance Union Protection Income protection benefits including life insurance and disability Retirement plan through CalPERS Employee Assistance Program Beyond the Job Employee Discounts Childcare Lactation Support Staff Awards Tuition waiver for employees and dependents Personal and Professional Development

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    Job Description

    Job Summary

    Under the direction of the Associate Vice President for Administration and Engagement, the Senior Director of CRM Operations is responsible for the external database of record - this includes conversion to new systems, integration with other software platforms, and ongoing system improvements to optimize the database for development and engagement purposes. The Senior Director of CRM Operations also is responsible for the Data and Systems team in UDAE, ensuring data management and confidentiality.

    Department Summary

    The role of the University Development and Alumni Engagement (UDAE) Division is to foster strong relationships with external partners while enhancing support for Cal Poly. University Development and Alumni Engagement does this by implementing an overall advancement program that includes alumni and parent engagement, community outreach, coordinated fundraising efforts, donor relations, gift processing, trust and endowment management, training and systems support for the donor database, and Cal Poly Foundation support and administration.

    Key Qualifications
    • Serve as the manager for the division’s CRM conversion, integration, and on-going system improvements to optimize our external database of record. Manage the CRM systems’ ongoing use and integration with other platforms.
    • Manage third party vendor and consultant partnerships with CRM platform and integration software managed by UDAE.
    • Serve as a liaison with ITS for data and system integration, leveraging various software, and integrating to other divisions across campus.
    • Lead the UDAE Data Governance Council to develop and implement best practices for external constituent data capturing and usage.

    Education and Experience
    • A Bachelor’s degree is required in a related field and six years of progressively responsible management experience, with at least three years of aggregate experience in philanthropic development software systems, preferably in a University setting.
    • Additional qualifying experience may be substituted for the required education on a year-for-year basis.

    Salary and Benefits

    The anticipated hiring range for this role is $135,000 - $175,000 per year. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.

    Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

    Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

    Cal Poly

    Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu .

    Equal Opportunity and Excellence in Education and Employment

    This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

    Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

    Supplemental Information

    Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

    This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

    Advertised: Jun 13 2025 Pacific Daylight Time
    Applications close:
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