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- Tahoe City, California
- Placer County
- Full Time
- Customer Service
- Information Technology and Communication Services
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Senior IT Field Services Specialist
Tahoe City, California United States Placer County Full Time $97,156.80 - $121,326.40 Feb 10, 2025
Employer:
Placer County
Placer County is a prosperous community characterized by a healthy and diverse economy, attractive business environment, and residents who benefit from high quality educational, safety, and healthcare infrastructure, in addition to a wide variety of outstanding recreational opportunities. The government center of Placer County (located in Auburn) is 30 miles northeast of Sacramento, the State capital. Stretching over one hundred miles, from the breathtaking vistas of the truly one-of-a-kind Lake Tahoe down through the verdant foothills of the Sierra Nevada Mountains to the lush Sacramento Valley, Placer County encompasses some of the most beautiful and diverse scenery in Northern California. Placer County offers a generous benefits package. Benefits include Medical, Dental, Vision and CalPERS retirement, as well as 13 paid holidays, 12 days/year paid sick leave, generous vacation allowances, 100 hours/year management leave (for management classifications), and more. For additional benefit information and details click here. Visit us: LinkedIn: https://www.linkedin.com/company/placer-county-human-resources/ Twitter: https://twitter.com/PlacerCAJobs
Summary
The Placer County Information Technology Department is seeking to fill a Senior IT Specialist position to provide IT Field Support throughout the North Tahoe region. This is the only Senior IT Specialist role based in North Tahoe, requiring a highly skilled candidate with extensive endpoint support experience and the ability to work independently, efficiently resolving technology issues without immediate access to nearby teammates. The position includes scheduled on-site workdays as well as emergency technical response on-site days as needed. This role demands a proactive, service-oriented professional with strong technical expertise and problem-solving skills.
Job Description
The ideal candidate for the Senior IT Specialist position in Placer County, Tahoe, will have extensive experience and expertise in ITIL, ITSM, and other industry best practices and standards. This knowledge will inform their high-level IT support capabilities and their commitment to continuous process improvement. Operating in a largely autonomous senior IT support role, the candidate will be driven by a strong motivation to deliver exceptional customer service while resolving IT issues and providing critical IT services to County staff
Job Requirements
- Providing second- and third-level troubleshooting and resolution of computer, network, hardware, and software issues.
- Training and assisting end users at all levels of authority and technical proficiency in the effective use of county computer equipment and software.
- Coordinating IT and non-IT county staff, vendors, and contractors in executing the county’s annual Technology Refresh project and other IT initiatives.
- Collaborating with vendors to identify, maintain, upgrade, and repair recommended hardware and software products.
If you have computer science experience and a passion for customer service, we encourage you to apply today!
Special Instructions
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
Additional Information
Equal Opportunity Employer:
Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
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