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Job Description
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: Operations
Reporting Location: Various*
Workdays and Hours: Various* (may require working weekends, holidays and shifts)
*Subject to change
OUR MISSION:
The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services.
To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Automotive Service Writer. The Automotive Service Writer is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals.
For further information pertaining to the Fleet Management Department, please visit:
Who is the Fleet Management Department? About Fleet Management Department
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
The Automotive Service Writer duties includes but is not limited to:- Maintain communication with vehicle operators regarding vehicle status.
- Research vehicle's maintenance history and prepare service order requests.
- Compile data and create reports using M5 and MS-Software.
- Enter repair ticket information and note into computerized fleet maintenance system.
- Establish and maintain assigned records.
- Upon repair completion, review and enter mechanic's labor time, close work order, notify customers of completion, explain repairs and answer any questions.
- Contact vehicle coordinators regarding vehicle maintenance, status and availability.
- Coordinate outside repair, recall or warranty work for vehicles with various vendors and auto dealerships.
- Contact customers and schedule preventative maintenance or inspections on vehicles.
- Coordinate with parts inventory personnel to ensure parts availability in order to minimize amount of time vehicles are in shop.
- Prepare, monitor and submit vehicle aging reports, vehicle counts, preventative maintenance reports, mechanic labor time information, and other reports as requested.
- May provide training to auto shop personnel in the use of the computerized fleet maintenance system.
- Perform other duties and special projects as requested.
WORKING CONDITIONS :
The position occasionally requires stooping or bending. Occasional light lifting of up to 20 pounds may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as gasoline and motor oil.
This is a FLEET Department Position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS :
Requires a high school diploma or GED.
EXPERIENCE REQUIREMENTS:
Two years of customer service experience are required, with at least six months in field of automotive repair.
A certificate in Automotive Technology, acquired through 18 months of education or training, may substitute for the experience requirement.
LICENSE REQUIREMENTS :
May require a valid Texas driver's license and compliance with the City of Houston's driving policy. (AP 2-2).
PREFERENCES
Preference will be given to applicants with M-5 Asset Works Fleet Management System experience or any other Fleet Management Software exposure. MS Office 2007 or higher with two or more years of experience with Excel. Applicants with experience in SAP functions for requisitions, invoices and receivables will receive preference.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If YES, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6049
If you need special services or accommodations 832-393-6049 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 11 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 5/5/2025 11:59 PM Central - Maintain communication with vehicle operators regarding vehicle status.
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ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STOREY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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