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Job Description
JOB SUMMARY
JOB SUMMARY
Coordinates and performs a variety of customer service duties on behalf of the City's Utility Billing and Collections Department; responds to customer inquiries and requests; processes account transactions and utility payments; prepares daily bank deposits; and performs other related duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING
ESSENTIAL FUNCTIONS- Provides and coordinates customer service to the public; processes various types of account transactions including move-in's, move-out's, new service connections, and service disconnections; receives and posts utility payments to customer accounts.
- Opens and processes utility payments and/or other account requests received by mail and drop box.
- Insures processing of online request and faxes received for service connects/disconnects; contacts customers to request account deposits.
- Prepares daily bank deposits, processes balance transfer/billing adjustments, and/or performs other routine accounting duties.
- Miscellaneous:
- Processes large multi-payments for apartment complexes or other organizations as required.
- Monitors departmental website for service requests.
- Provides training to other customer service staff as required.
- Performs other routine and/or specialized duties relative to area of assignment as assigned.
DECISION MAKING- This position works under general supervision.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)
MINIMUM REQUIREMENTS- High School Diploma or equivalent is required.
- Two (2) years customer service/clerical experience is required.
- Must possess a valid Driver's License with an acceptable driving record.
CORE COMPETENCIES AND PHYSICAL DEMANDS
CORE COMPETENCIES- Must be able to read and comprehend departmental policies; must have the ability to prepare and/or process utility payments, account documentation, and bank deposits.
- Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, vendors, customers, and the general public.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 25 pounds rarely. Subject to standing, sitting, fine dexterity, vision, hearing and talking constantly; handling frequently; walking and pushing/pulling occasionally; lifting and carrying rarely.
Work Hours
8 a.m. - 5 p.m., M-F
FLSA Status
Non-Exempt
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 5/20/2025 11:59 PM Central -
ABOUT THE COMPANY
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City of San Marcos, TX
Show moreThe City of San Marcos is dedicated to providing excellent service to our residents and maintaining our high quality of life. Business, industry, education, retail, and government make up the backbone of the San Marcos economy. The City of San Marcos works closely with all of our community partners to help our community become a thriving, job-producing city with opportunities for all.
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