Organizational Learning & Development Manager (Reserved for City Employees Only)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Human Resources, Organizational Development, Business, Education or Adult Education, Psychology, Public Administration or in a field related to the job, plus six (6) years of organizational development and training experience, including two (2) years of experience which were in a lead/supervisory capacity.
• Graduation with a Master’s degree from an accredited college or university may substitute for up to two (2) years of the required experience.

Licenses and Certifications Required:
None.
Notes to Applicants
The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community

Position Overview:
The Organizational Learning & Development Manager is responsible for leading the strategic planning, coordination, and execution of citywide learning, leadership development, and organizational effectiveness initiatives. This role oversees high-impact programs, including Leadership Academies, New Employee Orientation, Executive Coaching, and professional development efforts, ensuring consistency in delivery standards and fostering a culture of growth and innovation.

The manager provides oversight and guidance to Learning, Engagement, and Development ( LEAD ) staff, enhancing program effectiveness and alignment with organizational goals. This position drives continuous improvement through data-driven evaluation and is accountable for citywide learning policies, Learning Management System ( LMS ) governance, and equitable access to learning resources, reinforcing the organization’s commitment to professional excellence and development.

When completing a City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title and employment dates for all jobs you wish to be considered.
• If a resume is required, it will not substitute for a complete employment application.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

If you are selected as a top candidate:

• Verification of your education (including high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and evidence of your professional licenses or certifications.
• This position has been approved for a Criminal Background Investigation ( CBI ).

Benefits:

• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Pay Range
$45.22 - $58.78

Hours
Monday to Friday: 8:00 a.m. to 5:00 p.m.
Telework opportunities may be available following the completion of the initial training period. Hybrid schedules are subject to change based on departmental business needs. Work hours may vary depending on business requirements.
Job Close Date 05/22/2025 Type of Posting Reserved for City Employees Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 Ben White Blvd, Ste 500 Preferred Qualifications

• Experience managing enterprise-wide learning initiatives and leading programs that align with organizational strategy.
• Experience with public sector operations, change management methodologies, and workforce initiatives.
• Experience managing learning and development or professional service contracts, including vendor coordination, performance monitoring, and compliance with procurement policies

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Designs, develops, and implements employee learning programs that support leadership development, skills training, and career growth. Works with City department executives to customize programs to client needs, including the development of supervisor, manager, executive, and Citywide employee university programs. Develops, revises, and implements standard operating practices, policies, and procedures governing the Learning and Research Center ( LRC ). Oversees day-to-day operations of the LRC , ensuring a welcoming, professional environment that supports in-person and hybrid learning experiences. Leads OD strategies, including change management, team effectiveness, and culture transformation. Assesses organizational and leadership effectiveness, and drives the development and adoption of a desirable future state by managing learning technologies and overseeing the development of digital and in-person training solutions. Assesses workforce needs and effectiveness through data analysis, employee surveys, and organizational assessments. Partners with City leaders and departments to design and deliver team development interventions and other strategic custom learning requests from business units that align with strategic goals. Collaborates with performance management teams to align talent development initiatives with performance goals. Oversees key Citywide learning initiatives, such as New Employee Orientation ( NEO ), tiered Leadership Academies, and annual Citywide educational events. Manages the City’s executive coaching contract to ensure delivery of high-impact leadership development services. Develops and monitors budgets for enterprise learning programs including NEO , Leadership Academies, and organizational development events. Ensures cost projections and spending align with strategic goals. Evaluates program impact and effectiveness using performance metrics, survey tools, learning management systems ( LMS ), and workforce analytics. Manages contracts by determining compliance through performance monitoring, negotiating, and writing amendments and revisions to scopes of work and/or specifications; monitors and reports sub-contracting activities; and resolves non-compliance issues by investigating and resolving contract-related discrepancies, complaints, and disputes.

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of organizational learning, talent development, and training best practices.
• Knowledge of OD principles, including change management, culture transformation, and employee engagement strategies.
• Knowledge of adult learning theories, instructional design, and e-learning methodologies.
• Knowledge of workforce planning, leadership development, and performance management systems.
• Knowledge of applicable Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of group dynamics.
• Knowledge of program planning and administration.
• Skill in leading organizational-wide change initiatives.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Skill in designing and implementing effective OD interventions and learning programs.
• Skill in strategic planning, project management, and driving organizational change.
• Skill in data analysis, organizational assessments, and workforce analytics.
• Skill in coaching, facilitation, and leadership development.
• Ability to think strategically while maintaining an appreciation and understanding of past practices.
• Ability to establish and maintain good communication with other City employees and the public.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to build strong relationships and influence stakeholders at all levels.
• Ability to lead cross-functional teams and collaborate effectively across departments.
• Ability to balance long-term OD strategies with immediate learning and development needs.
• Ability to develop and manage budgets related to learning and OD initiatives

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Human Resources, Organizational Development, Business, Education or Adult Education, Psychology, Public Administration or in a field related to the job, plus six (6) years of organizational development and training experience, including two (2) years of experience which were in a lead/supervisory capacity. Graduation with a Master’s degree from an accredited college or university may substitute for up to two (2) years of the required experience. Do you meet the minimum qualifications for this position?

• Yes
• No

* This position is posted internal to City of Austin Employees, are you a current City of Austin Employee?

• Yes
• No

* Do you have experience managing enterprise-wide learning initiatives and leading programs that align with organizational strategy? If yes, please describe your experience, including the scope of the initiative, how it supported organizational strategy, and the outcomes achieved. If no, please respond “N/A.”
(Open Ended Question)
* Do you have experience with public sector operations, change management methodologies, and workforce initiatives? If yes, please describe your experience, including the type of organization, your role, specific methodologies used, and how you supported change or workforce development. If no, please respond “N/A.”
(Open Ended Question)
* Do you have experience managing learning and development or professional service contracts, including vendor coordination, performance monitoring, and compliance with procurement policies? If yes, please describe the types of contracts managed, your role in vendor coordination and performance monitoring, and how you ensured compliance. If no, please respond “N/A.”
(Open Ended Question)
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

Optional & Required Documents

Required Documents Optional Documents Cover Letter Resume

• 

• City of Austin

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