Human Resources Assistant - Risk Management

POSITION SUMMARY

Performs skilled administrative, clerical, and claims intake work in the Risk Management Division of the City's Human Resources Department. Acts as the administrative assistant for the Division and requires exceptional customer service skills. This work is of a specialist nature often involving complex work methods, techniques, and responsible independent work.

This is a classified position covered by the Personnel Rules.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Exercises initiative to positively and effectively address customer's needs in a timely and courteous manner
• Serves as office administrative assistant for the Division; greets visitors and answers the general phone line for the Division
• Assists walk-in customers with questions and requests for information
• Thorough knowledge of modern office practices, procedures, and equipment
• Maintain and upkeep of the copier, printer, and fax machines
• Knowledge of administrative and clerical procedures including filing systems, computer data entry, and office software applications
• Keep complex records and prepare periodic reports from such records
• Develop and maintain cooperative and effective relationships
• Participates in other Division activities as needed, including interaction with customers as required; provides information to customers regarding claim status and explains claims process
• Understand and follow moderately complex oral and written instructions
• Use good judgment in the application of various procedures and regulations pertinent to work
• Make minor decisions in accordance with rules, regulations, and established policies and procedures
• Backup for Department administrative assistant for breaks, lunches, vacations, sick days and other times as necessary
• Completes claim intake from customers and employees
• Timely pays bills and invoices; processes check requests
• Manages claim files and safety training records
• Searches for and compiles data from files and other sources for reports
• Assists claim adjusters and safety training staff with assigned tasks
• Performs related work as required

JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT

High School Diploma or G.E.D. equivalency One (1) to three (3) years performing intermediate level administrative work, preferably in a Human Resources environment. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education Intermediate proficiency level in the following MS Office Suite applications: WordExcelOutlook If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204 ) to the online application.
Preferences:
Administrative Work in Human ResourcesProficiency in virtual meeting software (Zoom, Teams, etc.)Knowledge of administrative and clerical procedures including filing systems, computer data entry, and office software applications Exercises effective oral and written communications Experience with customer service and dispute resolution. As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY & SUPPLEMENTAL INFORMATION

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.



The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment information including our benefits package.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.

In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.

Closing Date/Time: 5/20/2025 5:00 PM Eastern

• 

• City of Fort Lauderdale

• (954) 828-5300

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