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Job Description
Summary
Oversees two or more employees in the Utility Billing department. The daily operations of the Utility Billing include handling customer concerns and questions which have escalated above the clerk’s ability to resolve.
Essential Duties and Responsibilities- Supervision of the Utility Billing Clerks.
- Resolution of all questions or concerns presented by internal and external customers involving utility billing.
- Post automated cash receipts daily.
- Review and reconcile all batching, cash receipts, billing, and any journal entry discrepancies.
- Schedules and oversees training for all Utility Billing staff.
- Demonstrates and promotes quality customer service.
- Manage collections of A/R - utility billing.
- Monitor expenditures to budget monthly.
- Manage collection agency with timely communication of past due accounts.
- Documents and prepares payroll time for all Utility Billing staff.
- Implements, manages, and maintains the online utility payment system.
- Oversees and updates water and wastewater rate schedules.
- Evaluation, preparation, and delivery of all Utility Billing staff annual performance evaluations.
- Implement and management performance measures.
- Prepare and update policies, procedures and ensures adherence without exception.
- Coordinate mail pick up and distribution.
- Approve expenditures for Utility Billing.
- Prepare an annual budget.
- Other duties may be assigned.
- Manage and coordinate a successful and seamless transition to a new utility billing system
Directly supervises two or more employees in the Utility Billing. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or minimum of three years related experience and/or training; or equivalent combination of education and experience in a utility billing environment.
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
To learn more details, vist our benefits page. -
ABOUT THE COMPANY
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City of Lancaster
Show moreHistorical Overview
The first settlement made in the Lancaster community was in September 1844 by Roderick Rawlins. Mr. Rawlins and other members of his party had secured "headrights" from the Republic of Texas. Read on...
Location
Located in the Southwest portion of Dallas County, the City of Lancaster is approximately 15 minutes south of Dallas and is well situated to access the Dallas/Ft. Worth Metroplex, one of the largest and most diverse in the nation. Read on...
Lancaster offers the perfect blend of open farmland, rolling hills, creeks, and woodlands, with home prices ranging from $160,000 to $600,000. Our community features tree-shaded neighborhoods, an excellent public library, a Senior Life Center, and over 600 acres of parks, including a municipal golf course and the Lancaster Visitors Center and State Auxiliary Museum.
Ideally located for commuting within the Dallas/Fort Worth Metroplex, Lancaster provides easy access to major highways and is close to DART light rail, Dallas Love Field, and DFW International Airport. The city also boasts a regional airport and an industrial park with rail access. Educational opportunities abound with nearby campuses of Dallas College, Cedar Valley College, and the University of North Texas at Dallas, while the Lancaster Independent School District (LISD), the first district-wide STEM district in Texas, offers award-winning education.
Lancaster features diverse shopping, dining, and recreational opportunities, including a 100-acre Community Park with a recreation center, indoor aquatic facility, fishing pier, and outdoor athletic facilities, as well as the Bear Creek Nature Preserve. With a vibrant mix of amenities and a strong sense of community, Lancaster is the ideal place to live, work, and play!
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