Administrative Supervisor, Behavioral Health

Summary

ABOUT THE DEPARTMENT:
The Health Services Department provides public health and behavioral health programs and services that benefit residents county-wide. The department includes more than 450 employees across ten sites, working in a diverse range of programs within three service areas: Public Health, Behavioral Health, and Administrative Services. This position is responsible for effectively supervising a team of front-office administrative staff supporting behavioral health program s and for providing supervision primarily to teams that support the behavioral health services at our main clinic in Bend and our hub locations in Redmond and LaPine. This position works in tandem with our other front office supervisors that provides supervision to our three intensive outpatient services clinics in Bend.

To hear from staff about working at Deschutes County Behavioral Health, please click HERE.

ABOUT THE COUNTY:

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. W e enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:
The Administrative Supervisor for the Behavioral Health Front Office team is a part of the Administrative Services division of the Health Services Department. This position is responsible for supervising and overseeing Front Office staff who provide critical administrative support services for behavioral health clinical teams at various locations in Bend, Redmond, and La Pine. This position plays a crucial role in ensuring smooth administrative operations, maintaining patient satisfaction, and supporting clinical staff through collaboration and integration between clinical and administrative roles. This position also acts as a liaison between clinical leadership and the administrative support staff team they supervise to ensure duties are appropriately assigned and balanced amongst the team members. They will train new Front Office staff, manage schedules, provide individual supervision, conduct team meetings, and direct administrative work.

This position is primarily based in Bend, though travel will include other sites in Bend, La Pine and Redmond. This position is on-site only.

Key Responsibilities:

• Front Desk operational oversight of day-to-day activities such as client check-ins, appointment scheduling, phone calls, and clinical/client inquiries.
• Staff supervision and training, including monitoring performance and providing regular feedback, coaching, and disciplinary action if necessary.
• Client relationships and experience such as resolving concerns or complaints at the front desk level, promoting a welcoming and supportive atmosphere, and ensuring culturally competent, trauma-informed service delivery.
• Technology and Systems oversight in the use of Epic, our Electronic Health Record (EHR) system; Artera, our client appointment reminder and texting application, and other ancillary software and websites necessary.
• Collaboration and communication between administrative and clinical staff, weekly and monthly participation in leadership meetings to discuss front office performance and needs, and participation in workgroups to represent front office interests.

What You Will Bring:
Knowledge of or experience with:

• Working as an administrative support professional in a healthcare setting.
• Prior supervisory or lead experience in a healthcare setting, including experience training, supervising, or mentoring a team.
• Effective problem-solving of personnel issues.
• Comfort and experience with multiple systems, including but not limited to: phones, EHRs, Microsoft Office suite, and Munis.
• Working with vulnerable populations.

Skill in:

• Clear verbal and written communication.
• Problem solving.
• Delegating and balancing workloads within a team of professionals.
• Being proactive and responsive to challenges within the team and between administrative and clinical teams.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clicking HERE.

Compensation

$6,144.60 to $8,234.36 per month for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately.

BENEFITS:

Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.

Minimum Qualifications

• Associate’s degree in Business or Public Administration or a related field;
• AND four (4) years of administrative support and records management experience that includes one year of lead or supervisory experience;
• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Preferred Qualifications:

• Associate's degree in Healthcare Administration, Business Administration, or a related field; AND four (4) years of administrative support and records management experience that includes at least one year of lead or supervisory experience.
• Proficiency with electronic health records system, (e.g. Epic).
• Experience with insurance verification, patient intake processes, scheduling, and basic medical billing.
• Experience training other staff members on workflows, new systems, or other relevant job-specific skills.
• Experience working in a Behavioral Health, Public Health, or government healthcare environment.

Necessary Special Requirements

Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Excellent County benefit package when eligible.
Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents
• Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Employee Assistance Program
• Retirement Program through Oregon PERS
• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program
• 457 Deferred Compensation Program
• Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits.

Closing Date/Time: 6/22/2025 11:59 PM Pacific

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• Deschutes County

• 541-388-6553

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