-
Job Description
CAREER DESCRIPTION
COMMUNITY HEALTH ASSISTANT II
In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM (PST) on July 3, 2025. Qualified applicants are encouraged to apply immediately.
This recruitment is being held to establish an open eligible list to fill current and future Community Health Assistant II vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
THE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Public Health Services and Specialized Medical Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT
The Behavioral Health Services (BHS) Division consists of the following areas: Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These divisions provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.
THE PROGRAM
Adult and Older Adult (AOA) offers a full range of programs to adults with mental health conditions that are at risk of more serious issues without treatment and supportive services. These services range from Outpatient services, which provide psychiatric medications, therapeutic services, peer support and other supportive services; to our Intensive Outpatient Services which serve individuals with the most severe symptoms who need more intensive and focused services. Intensive Outpatient Services utilize a “whatever it takes” approach to treatment and often provide field-based services in the community and visit clients in their homes to ensure needed treatment is being provided. AOA also offers Housing and Supportive Services for individuals with a serious and persistent mental illness who may have co-occurring substance use disorders, Peer-run Wellness Centers, Transportation Services, assistance linking to Supported Educational and Employment Programs and includes Veteran services.
THE OPPORTUNITY
The Community Health Assistant II (CHA II) position is with the Program for Assertive Community Treatment (PACT) ,Intensive Outpatient program, within BHS, AOA. The PACT program provides specialty mental health services to Medi-Cal eligible and indigent adults living with a serious mental illness and/or co-occurring substance use disorders and who may have significant life functioning impairments and have had several psychiatric hospitalizations and/or incarcerations in the past year due to their mental illness.
The CHA II will operate the Clubhouse in the program to support clients through peer-based services, including providing educational groups, socialization opportunities, and client-centered and recovery-focused activities in the Clubhouse or the community. The Clubhouse also provides a safe place for our clients to access resources to promote their growth and recovery.
In addition, the CHA II will also be responsible for:- Implementing best practices including, but not limited to, delivering client/patient-centered care and referring to appropriate services and support to clients with behavioral health conditions
- Educating clients experiencing behavioral health conditions about health, wellness, and recovery supports
- Developing, creating, and coordinating clubhouse activities, calendars, and flyers for client services
- Maintaining clubhouse activities and supplies and assisting with purchasing of clubhouse supplies
- Assisting clients by referring and connecting them to other behavioral health services, including resources available online and in the community
- Participating in treatment team meetings and collaborating with program staff such as mental health workers, mental health specialists, clinicians, psychiatrists, nurses, etc.
- Creating and maintaining a welcoming clubhouse environment for clients and staff
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will have at least one (1) year of experience providing direct services and/or referring clients to community resources in behavioral health or mental health related programs.
In addition, the ideal candidate will possess knowledge and/or experience in the following core competencies:
Technical Skills | Experience- Ability to engage clients in behavioral health services by interviewing, counseling, and assisting clients to link them to resources in the community
- Delivering services through telephone or telehealth platforms, or in-person (individually or in groups)
- Understanding and application of Health Insurance Portability and Accountability Act (HIPAA)
- Developing clubhouse/clinic activities, calendars, and group presentations
- Software proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Group Effectiveness | Interpersonal Skills- Establishing trust and creating a positive rapport with participants, partners, and the community
- Establishing and cultivating effective working relationships with various staff members, community agencies, and resources
- Participating in projects as a member of the team and working on assigned tasks independently
Oral | Presentation | Written Communication Skills- Communicating effectively and professionally, both verbally and written with external and internal partners within the Agency
- Communicating with tact and discretion when working with confidential information
- Presenting information that actively engages the audience in clinics and community centers
- Providing presentations and information that is culturally appropriate to various communities of socioeconomic and cultural backgrounds
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Community Health Assistant II classification.
NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).
Physical Requirements
Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop, and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle.
Mental Requirements
Possess the ability to independently reason logically to analyze data, reach conclusions, and make recommendations and decisions; possess the ability to remain calm and appropriately focused in difficult interpersonal situations involving diverse interests, conflict, and firm deadlines.
Environmental Conditions
Will be required to: work in an office and field environment, where a high level of noise is present; drive to community sites and to meetings; work some evenings. Must be able to work at different sites with little advance notice.
RECRUITMENT PROCESS:
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, qualified applicants will be referred to the next step in the recruitment process. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Online Assessment (Weighted 100%)
Applicants who meet the qualifications will be invited to participate in an online examination related to the essential job functions. The most successful candidates will be placed on an eligible list.
Based on the Agency/Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Zayra Cortes Sosa at 714- 834-2329 or at zsosa@ochca.com .
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 7/3/2025 11:59 PM Pacific -
ABOUT THE COMPANY
-
-
County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
-