Customer Service Representative-Driver License Bureau

Customer Service Representative (DLB)

Driver License Bureau processor for the Mini Branch

Department of Revenue

Annual Salary: $ 37,799.76

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Explain laws, regulations, and procedures
• Search computerized records and files
• Be the main point of contact for all ignition interlock related inquiries
• Accurately research and resolve driver license and ignition interlock issues and communicate the requested information to customers and/or ignition interlock manufacturers, either in person or on the telephone.

• • izens. All team members are required to review and complete transactions and effectively assist with citizen’s questions and requests continuously throughout the work day.meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance.

We might be a great match if...

• Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens
• You enjoy working with the public to help the citizens of Missouri with their driver license needs
• You enjoy a consistent work schedule Monday - Friday with bi-monthly pay
• You are someone who strives to make independent decisions and enjoy problem solving.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy

Customer Service Attention to Detail

Self-directed Clear Communication

Typical Qualifications:

Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

Preferred Qualifications :

2-4 years of experience in motor vehicle and driver license policies and procedures

Upbeat and positive attitude

Ability to clearly communicate with customers over the phone or via written correspondence

Must be able to pass a fingerprint and background check

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.

• 

• State of Missouri

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