CARES Team Case Manager - Hiring 2 Positions

Job Summary

Under the guidance, direction, and general supervision of the Director, Basic Needs and under the guidance of the CARES Lead Case Manager, this position will provide case management and care coordination to students with challenges that are negatively impacting their educational pursuits.

The incumbent will provide a diversity, equity, inclusion, and accessible approach to the care offered to the campus community. This position will also utilize a student-centered and equity-minded approach in all communication and service efforts.

ACPA 2024 Most promising place to work in Student Affairs.

Key Responsibilities

• Case Management - Provide case management and linkage to matriculated students referred to the CARES program by faculty, staff, students, or other campus partners. Manage a caseload of referred students, providing coaching, support, and advocacy as needed.
• Care Coordination and Campus Collaboration - Provide on-going coordination of care for CARES students to ensure students have been linked to needed resources and resources and refer students to agencies, on and off campus partners, and services when appropriate. Collaborate regularly with campus partners regarding complex student needs impacting their educational experience and support team members and campus partners in their efforts to provide care to students experiencing challenges.

Knowledge Skills and Abilities

Extensive experience conducting psychosocial assessments, developing safety and action plans, and evaluating risk and protective factors to support client well-being. Skilled in crisis intervention, emergency response, and assisting individuals with disabilities during evacuations. Adept at working with diverse populations across cultural, socio-economic, and educational backgrounds. Strong knowledge of FERPA, HIPAA, EMR systems, and workplace safety protocols.

Excellent communicator with proven ability to engage students, faculty, staff, and parents. Highly organized, detail-oriented, and capable of managing complex information and coordinating events, including physical logistics. Demonstrates sound judgment, discretion, and initiative in both independent and collaborative settings. Proficient in Microsoft Office Suite, maintains confidentiality under pressure, and is flexible with scheduling, including weekends.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• A bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four years of professional experience in one of the student services program areas required.

• Master’s degree in counseling, Social Work, MFT, or related field (preferred).

• Minimum of two years of experience providing services to vulnerable populations (preferred).

Physical Summary

• Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.

Licenses / Certificates

Professional/Clinical licensure or currently working towards licensure (preferred).

Department

Health & Wellness Administration

Classification

Student Services Professional IV

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $6,320 - $9,014 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $6,320 - $7,113 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Jul 03 2025 Pacific Daylight Time
Applications close: Jul 17 2025 Pacific Daylight Time

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• Cal State University (CSU) Long Beach

• 562.985.4111

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