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Job Description
Description
Join Our Team as an HR Technician!
Are you looking to start your career in human resources and make a real impact in public services? The City of Palo Alto is seeking a detail-oriented and motivated HR Technician to join our team Human Resources Team, supporting our Benefits & Workers’ Compensation division. This is an entry-level position ideal for candidates interested in public service and looking to grow a career in human resources.
Department
Meet our Team, CLICK HERE .
The City's HR team is a dynamic, hard-working, and talented group of professionals committed to creating an engaging employment experience for the City's greatest assets - our employees! Join us and you will be encouraged to grow and learn while working in a creative and fulfilling work environment.
About the Role:
As an HR Technician, you’ll perform a variety of clerical and technical duties under direct supervision. You’ll be an important part of our HR operations—supporting workers’ compensation, employee benefits, wellness programs, process improvements, and day-to-day front desk customer service.
Exciting Projects You Will Support
In this role, you will assist and support the Benefits & Workers’ Compensation division with several key initiatives, including:- Assist in the smooth transition to a new workers’ compensation vendor
- Updating content on our internal HR websites
- Preparing for the upcoming open enrollment period
- Create and launch benefits related communication campaigns
What We’re Looking For
The ideal candidate will bring the following skills and attributes:- A customer service mindset with a focus on providing helpful and responsive support
- A self-starter who is eager to learn and take on new challenges
- Intermediate proficiency in Microsoft Office (Word, Outlook, Excel), including formulas, logic, and computations
- Strong verbal and written communication skills
- A proactive approach to assignments and projects
- Strong time management skills with the ability to manage multiple tasks and priorities effectively
- Strong technical and analytical skills, with the ability to think critically and solve problems
- High attention to detail and excellent organizational skills
- Experience reviewing data and running reports is a plus
- A high level of discretion and professionalism when handling confidential HR documents
Essential Duties
Essential and other important responsibilities and duties may include, but are not limited to, the following:- Prepares, processes, distributes, and maintains a variety of personnel records, documents, files, logs, applicants, benefits and status changes, and/or other related human resources information.
- Responds to requests for information from employees and/or the general public over the phone, in person, and via e-mail regarding a variety of Human Resources programs, job opportunities, and/or other related information.
- Enters a variety of information into databases; compiles data, provides analysis and prepares related reports, correspondence, and collateral materials.
- Provides research assistance in a variety of areas, such as employee relations, training, benefits, occupational health and safety, workers' compensation, and communications.
- Schedules and participates in site visits and training sessions, including new employee enrollment and orientation.
- Assists with day-to-day workers compensation operations activities. This includes, but not limited to; answering day to day employee, department and third party questions about workers compensation; creating accrual buckets to ensure accurate timecard coding; help with managing workers compensation claims
- Assists with day-to-day benefit operations activities. This includes, but not limited to; answering day to day employee, department and third party questions; completing accurate and timely benefit entries; running and transmitting monthly reports.
- Assist with front desk customer service duties
For full job description, please click HERE .
Minimum Qualifications
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:- Associates Degree and two years experience in technical or clerical human resources programs; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Supplemental Information
Working Conditions / Physical Requirements- Work in an office environment; sustained posture in a seated position for prolonged periods of time.
- Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The Selection Process:- Recruitment status notifications will be sent via email or text (please enroll in text alerts when applying).
- Updates can also be found on your governmentjobs.com account.
- Applicants will be screened throughout the posting process and highly qualified candidates may be invited to interview at any time.
- The screening process for this position may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
For more details visit our Careers Page, by clicking HERE.
Learn more about our Compensation Plan HERE.
Closing Date/Time: 7/20/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Palo Alto
Show morePalo Alto is located about 35 miles south of San Francisco; and 14 miles north of San Jose. Palo Alto, known as the “Birthplace of Silicon Valley” and global center of technology and innovation, is the corporate headquarters for many world-class companies and research facilities such as VMWare, Hewlett-Packard, IDEO, Tesla, and Skype. Home to Stanford University and a top-ranked public school system, Palo Alto also features beautiful and historic residential neighborhoods, vibrant shopping and retail districts.
Palo Alto has a highly educated and culturally sophisticated citizenry that is actively engaged in making a difference both locally and globally. Unique among city organizations, Palo Alto operates a full-array of services including its own gas, electric, water, sewer, refuse and storm drainage provided at very competitive rates for its customers.
The birthplace of Silicon Valley, Palo Alto, is a community of approximately 68,000 residents and nearly 100,000 jobs. Located on the mid-Peninsula between San Francisco and San Jose, Palo Alto is recognized worldwide as a leader in cutting-edge technology, medicine, and green innovation. Many world-class businesses maintained or started offices here, including Amazon, Tesla, Hewlett Packard, Palo Alto Medical Foundation, Rivian, Lucile Packard Children’s Hospital, SAP Ariba, Houzz, Varian Medical Systems, and VMware. Numerous start-ups are also at home in Palo Alto, arguably making it the startup capital of the world.
Stanford University is foundational to the history and prestige of Palo Alto, reflected in the community’s dedication to life-long learning. Stanford’s cultural and educational offerings are integral to the vibrancy and charm of Palo Alto, while the City’s exceptional K-12 school district ranks among the top public school systems in the country. With more than 50% of adult residents holding a graduate degree or higher, Palo Alto is frequently listed as one of the most educated cities in the nation.
Home to picturesque tree-lined streets, bike lanes, and historic buildings that reflect its California heritage, Palo Alto boasts a genuine sense of community and an active citizenry with strong environmental values. Beautiful neighborhoods are complemented by vibrant commercial corridors and a bustling economy with premium shopping and dining options. Excellent health care facilities, performing arts, and diverse recreational opportunities are just some of this incredibly desirable community’s cherished amenities.
Join an Award Winning Team
Palo Alto is an award-winning City recognized nationwide as innovative and well-managed. Palo Alto is one of a small number of California cities with a AAA bond rating. Recently, Palo Alto became one of the most livable cities in the U.S. by Livability.com. It's the only city to receive the Platinum Beacon Award in sustainability best practices by California’s Institute for Local Government.
We offer a variety of career paths that relate to building and improving communities. The City has fourteen departments employing 1,000 full-time staff. Police officers, fire fighters, paramedics, and building inspectors keep us safe. Engineers and public works staff build and re-build the physical infrastructure. City planners help envision and shape future community growth. Recreation, arts and library professionals enhance community life. Utilities provides electric, gas, water, sewer and other services. Internal services departments help manage, staff, and protect the City.
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