AIRPORT OPERATIONS SPECIALIST

POSITION OVERVIEW

Applications accepted from: All Persons InterestedDivision/Section: William P. Hobby Airport / ID Badging
Workdays & Hours: *Shift work, including rotation, weekends and holidays. (*Subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:
The purpose of the ID Badging section is to provide a safe and secure environment throughout the Houston Airport System. This team is responsible in performing duties in the credentialing office to process airport security badges for access authorization to airport controlled and secure areas. This section is responsible for Transportation Security Administration (TSA) and Customs and Border Protection (CBP) regulatory compliance and customer service.

The purpose of the Airport Operations Specialist (Badging) position is to maintain a safe and secure airport environment by acting as a trusted agent as defined by TSA 49 CFR, Part 1542, Security Directive. Performs supporting and operational activities by conducting applicant vetting through Criminal History Records Check (CHRC) and Security Threat assessment (STA), utilizing FBI, TSA, TSC credentialing profiles for the issuance of Airport identification Media. Enforces regulations to ensure a safe and secure environment by managing appropriate access control clearance code assignments. Reports unsafe conditions and policy/procedure violations and initiates enforcement actions by conducting audits as required by the TSA. Observes and reports operational, safety and security concerns by conducting quality control actions of identification badge of application process to ensure regulatory standards are met. Performs and maintains reports on security activities, such as TSA mandated and weekly and/or monthly management reports. Inputs and up-dates multi-airport ID media profiles. Reviews, updates, corrects, and teaches the Authorized Signatory training program. Processes and reviews customer billing. Meets and communicates with internal and external customers, such as airline, tenant and airport personnel to provide customer service and general assistance and resolves functions of the Badging Office problems. May lead, train, and monitor work activities. Contributes to the team effort by performing related duties as needed. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The responsibilities of this position include, but are not limited to:

• Inspects airfields and airport terminal areas and the perimeter to ensure a safe and secure environment. Prepares inspection reports. Reports unsafe conditions and policy/procedure violations and initiates enforcement actions.

• Maintains constant surveillance and radio contact with the Control Tower. Identifies and anticipates operational, safety and security concerns and initiates corrective action.

• Meets and communicates with airline, tenant and airport personnel and resolves problems with airport customers and tenants.

• Observes and reports tenant and airline activities to ensure compliance with airport leases, contracts, standards and policies/procedures. Reports violations to supervisor.

• Performs airfield safety activities, such as monitoring construction and maintenance work activities in operational areas, removing birds and animals from runways and notifying airline personnel and TSA of dangerous runway conditions.

• Initiates NOTAMS as required by federal regulations and maintains operations log of airfield activities.

• Performs and maintains reports on security activities. Communicates and implements the airport security incentive program.

• Performs and reports traffic and curbside management duties. Enforces parking regulations and issues parking citations. Initiates vehicle tows.

• Contributes to the team effort by performing related duties as needed

WORKING CONDITIONS
The position is routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking and standing on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate of heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Performing these duties also involve operating city vehicles; making visual observations and differentiating details; applying specialized information; attending to details amid distractions; dealing with people in tense situations; using two-way radios; reacting quickly with dexterity and coordination. Must be willing and available to work all shifts, including rotation, weekends and holidays.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor’s Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

EXPERIENCE REQUIREMENTS
Six (6) months of experience in airport operations, airport security or airport safety are required.

Directly related professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
Requires a valid Class C Texas driver's license and compliance with city's policy on driving (AP 2-2).

PREFERENCES

Preference will be given to applicants with knowledge in the areas of criminal history record checks and management thereof. Experience with credentialing and/or identification software applications and advanced MS Office (Excel) level of experience is a plus. Comprehensive knowledge of both federal and state laws. Able to communicate problems and provide alternate solutions, often in tense situations, with all levels of internal & external customers diplomatically and effectively. Complete assigned tasks with minimal supervision and research experience are preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 17

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/19/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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