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Job Description
Position/Program Information
PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS
TYPE OF RECRUITMENT:
OPEN COMPETITIVE -EMERGENCY
FILING DATES:
September 17, 2025, at 8:00 a.m. (Pacific Time)
This examination will remain open until the needs of the service are met and is subject to close without prior notice.
EXAM NUMBER:
b9193C-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Patient Financial Services Worker .
Essential Job Functions
Interviews patients or their relatives and/or representatives to obtain financial and other eligibility data and assists patients in preparing, completing, and processing Medi-Cal and other healthcare program applications.
Collects data and enters patient information into the Los Angeles Eligibility Automated Determination Evaluation and Reporting (LEADER) system,as well as other information systems.
Interprets provisions and requirements of the various governmental healthcareprograms to provide a plan that is beneficial to the patient and the department.
Analyzes financial and eligibility data and reviews medical records to establish patient eligibility for a variety of federal, State and County healthcareprograms, such as Medi-Cal, Ability-to-Pay Plan, and Outpatient Reduced-Cost Simplified Application; completes the necessary documents within time limits specified by the appropriate governmental agency.
Determines patients' financial ability to reimburse the County for healthcare services; interviews and corresponds with patients, responsible relativesand/or representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information, andexplains County policies; may secure payments and arrange payment plans.
Reviews and evaluates a wide variety of deeds, life insurance policies, negotiable securities, and miscellaneous assetsto determine their value; obtainsassignments of insurance benefits and third party liability liens.
Determines whether patients have healthcare coverage and identifies the billable resource(s)for collection.
Identifies problem situations and refers patients to other hospital departments, agencies, or community resources when appropriate.
Review patients' files to pursue the collection of delinquent accounts receivable, as needed; recommend, when appropriate,temporary or permanent suspension of accounts or transfer delinquent accounts to collection servicesfor further follow-up, as needed.
Requirements
SELECTION REQUIREMENTS:
Option I: Completion of 60 semester units* or 90 quarter units* from an accredited collegeor university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.
Option II: Two (2) years of experience as aPatient Resources Worker** interviewing patients or their relatives and/or representativesto determine patients' financial resources to pay for healthcareservices.
Option III: One (1) year of experience in the supervision of Patient Resources Workers***.
You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
Physical Class II - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION:
It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application.
* To receive credit for your units, include a copy of your official transcript from an accredited institution within seven (7) business days from the date of filing your application. The official transcript should be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf
Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected.
If you are unable to attach required documents, you must e-mail the documents to Exams@dmh.lacounty.gov, within seven (7) calendar days of filing online. Please include the exam title and your full name as it appears on your application.
We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst.
**To qualify, applicant must currently hold or have held the Los Angeles County payroll title of Patient Resources Worker for the required period of time.
***In the County of Los Angeles, Patient Resources Worker is defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.
No withhold will be allowed. No Out-of-Class experience will be accepted for this examination.
Additional Information
EXAMINATION CONTENT
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for perma nent appointment.
APPLICATION AND FILING INFORMATION
Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice.
INSTRUCTIONS FOR FILING ONLINE
Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Apply online by clicking on the green "Apply" button located on the top right corner of the screen.
Plan to submit your online application well in advance before the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on govermmentjobs.com/careers/lacounty.gov you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hsacks@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjob.com to your email address and list of approved senders to prevent email notification from being filtered as span/junk/clutter mail.
You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
IMPORTANT NOTES:- Applications may be rejected at any stage of the examination and selection process.
- FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
- Utilizing VERBIAGE from the Class Specification, Minimum Requirements, and/or Special Requirement Information serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so, your application will be REJECTED as INCOMPLETE.
SOCIAL SECURITY NUMBER LANGUAGE
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT LIBRARIES
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING USER ID AND PASSWORD
All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
DEPARTMENT CONTACT:
HR Examinations Unit: (213) 972-7034
HR Examinations Unit Email: exams@dmh.lacounty.gov
Analyst Contact Phone: Lola Sacks, (323) 705-4072
Analyst Contact Email: hsacks@dmh.lacounty.gov
ADA COORDINATOR PHONE: (323) 705-4072
TELETYPE PHONE: (800) 735-2922
CALIFORNIA RELAY SERVICES PHONES: (800) 735-2922
For detailed information, please click here -
ABOUT THE COMPANY
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Los Angeles County
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With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation.
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people's lives.
A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday.
A career path in the County is truly that – a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County.
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Depending on the requirements of their department and position, some employees may have the option to craft a work schedule that accomplishes their mission, while providing flexibility, including 4/40 workweeks and other options.
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The County encourages all employees to take advantage of the many training and development opportunities available.
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The County offers its employees one of the strongest public-sector benefits packages in the nation.
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