Airport Duty Manager

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Purpose:

Under general direction, this position oversees the day-to-day operation of the airport, including airfield, terminal, and landside, during an operational shift. Provides supervision and direction to operational staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport (ABIA), City of Austin employees, and neighboring communities by recognizing and responding to violations of Local, State, and Federal laws and ordinances.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Oversees all shift activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees.
  
• Represents the City on boards, commissions, meetings, etc. and Airport Management in all aspects of airport operations.
  
• Ensures the operational efficiency and safety of the airport by performing standard safety and security inspections of the aircraft operating area and terminal facilities in compliance with applicable FAA and TSA regulations/directives and airport rules and regulations and directs necessary responses and corrective actions for all deficiencies noted during inspections.
  
• Coordinates the airport's response to critical incidents, irregular operations (IRROPS), and emergencies and provides resolutions to problems/issues.
  
• Monitors and inspects airport activities, properties, and facilities. Monitors the performance of airlines, tenants, concessionaires, and others to ensure their adherence to airport rules and regulations.
  
• Coordinates scheduling, scope of work, and safety issues with stakeholders on all construction and maintenance projects to ensure minimal operational disruption and monitors all construction activity to address safety and customer satisfaction concerns.
  
• Serves as liaison between the Airport and contractors during construction activities; coordinates and directs maintenance and construction work on runways, taxiways, aprons, and terminal facilities; ensures safety and security are maintained during these activities; and issues Notice to Airmen (NOTAMS) to advise all concerned parties of airfield conditions.
  
• Monitors and approves the use of shared-use equipment including gates, ticket counters, jet bridges, and baggage carousels to ensure critical equipment is available during irregular operations and emergencies.
  
• Provides direction and instruction on resolving critical incidences/situations, operational activities, security-related activity, security breaches, and violations of rules and regulations, etc.
  
• Responds to and manages the Department Operations Center (DOC) during emergencies; serves as incident commander. Prepares and communicates a variety of airport operational advisories and notifications to air carriers, general aviation operators, air traffic control, tenants, governmental agencies, and airport users.
  
• Reviews and maintains records and operational logs and prepares reports and correspondence.
  
• Investigates complaints, issues, concerns, and inquiries and provides recommendations for resolution.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of general airport operations.
  
• Knowledge of airport security emergency operations.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of safety practices and procedures.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in planning and organizing.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to deal effectively with a wide range of Local, State, and government officials, the news media, and private citizens.
  
• Ability to handle extremely intense and chaotic emergency situations.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university in criminal justice, aviation management, airway science, public administration, business administration, or in a field related to the job, plus four (4) years of experience in airport security, terminal airport operations, or airside airport operations, including two (2) years of experience which were in a leadership/supervisory capacity.
  
• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years.
  

Licenses and Certifications Required:

Valid State of Texas Class "C" Driver License.

Preferred Qualifications:

Experience working at a medium or large-hub airport in Airside, Terminal, or Landside Operations, both in regular and irregular operations (IROPS).

Notes to Candidate:

Notes to Applicant:

Under general direction, this position oversees the day-to-day operations of the airport, including airfield, terminal, and landside during an operational shift.

Provides supervision and direction to operations staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport (AUS), City of Austin employees, and neighboring communities by recognizing and responding to violations of Local, State, and federal laws and ordinances. Oversees all shift activities including the coordination and monitoring of all functions to ensure work is performed in a manner consistent with airport policies, procedures, and regulations, and in accordance with airport standards to ensure the safety and security of passengers, tenants, and employees.

Salary Range: $37.63-$47.98

DRIVING REQUIREMENT:
This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards

Skills Assessment:

• A skills assessment/s will be required for this position.
  

Essential Personnel: Remove if not applicable

• This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.
  

Application Information:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Important Note to Applicants:
Please be aware that the Job Posting Close Date and the final day to apply will be at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

Department may close this job posting at any time after 7 days

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Veteran:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Criminal History Records Check:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Language:

Must have the ability to read, write, and fluently speak in English.

Work Hours:

Hours may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-10-07

• 

• City of Austin

Show more