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Job Description
Customer Service Representative - MVB - General Call Center
Department of Revenue
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customers' needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.- Explain laws, regulations, and procedures
- Search computerized records and files
- Accurately communicate the requested information to customers either in person or on the telephone
- Process requests concerning all phases of motor vehicle transactions
CORE COMPETENCIES NEEDED:- Strategic Thinking
- Computer Literacy
- Customer Service
- Self-directed
- Attention to Detail
- Clear Communication
Typical Qualifications :
Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
Preferred Qualifications :- 2-4 years of experience in motor vehicle policies and procedures
- Experience with phone center services, environment, and customs
- Upbeat and positive attitude
- Ability to clearly communicate with customers over the phone or via written correspondence
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More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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