Customer Service Supervisor - Business Tax Bureau

Customer Service Supervisor

Business Tax Bureau - Correspondence & Local Tax Unit

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position is responsible for directly overseeing the Local Tax Unit and ensuring each customer is delivered the best customer service every time. The staff is very knowledgeable, the work is rewarding, and each day brings something new. This position will allow you to utilize your technical and professional skills. The Local Tax Unit is responsible for reviewing local ordinances to ensure they follow statutory guidelines, the completion of quarterly sales and use tax rate changes, reviewing and distributing local sales and use taxes, the collection and distribution of E-911 and monthly subscriber fees, monitoring the collection of marijuana money, and the posting of taxable sales reports. This position also assists the Customer Service Manager with overseeing the Withholding Tax and Sales/Use Tax Correspondence Units.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all the duties, knowledge, skills, or abilities associated with this title.

• Review team member leave requests and timesheets
• Review daily jobs
• Update daily tracking spreadsheets for section
• Create and review bugs
• Review any distribution discrepancies
• Review any rate discrepancies
• Review new ordinances for accuracy and forward to supervisor for review
• Work emails received
• Assign work to the unit
• Work any assigned projects
• Communicate professionally with all internal and external customers by telephone, email, letter and in person
• Update job knowledge by participating in educational opportunities such as MOVERS classes along with department offered courses
• Communicate job expectations to team and assist when team members have questions
• Prepare all necessary section reports
• Any additional duties, as assigned

CORE COMPENTENCIES NEEDED:

• Analytical/Strategic Thinking
• Computer Literacy
• Strong Communication
• Efficient
• Process Management
• Customer Service
• Self-directed
• Team Building Skills
• Performance Coaching Techniques
• Strong Decision-Making Skills

QUALIFICATIONS:

• 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
• Knowledge and understanding of Sales/Use and Withholding Tax policies and procedures.
• Professional or technical experience in statute interpretation.
• Considerable knowledge of the principles and techniques of effective management, supervision and organization.
• Preferred candidate with knowledge and understanding of Taxation policies and procedures and must have the ability to communicate clearly and concisely with Department team members and the citizens of Missouri.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

The State of Missouri is an equal opportunity employer.

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• State of Missouri

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